TERMS

www.rebeccafalck.se is a Swedish webshop, owned and operated by Rebecca Falck AB Kolmätargränden 9 SE-252 20 HELSINGBORG 559192-1431

All orders are settled in SEK . Including VAT unless otherwise agreed.

Sales and delivery conditions apply to the purchase of goods at www.rebeccafalck.se for delivery in Sweden and Denmark

Delivery time and storage

Products purchased at www.rebeccafalck.se are delivered as soon as possible. If you order before 12.00, we will send your order the same day if the item is in stock. We send your order as insured mail with Postnord or GLS, and they are usually delivered within 2-3 working days. If you want the delivery before a certain date (holiday, etc) please send us a message at; info@rebeccafalck.se. Then we try to help you as far as possible.

Order items; For example, a ring in a size that is not in stock is normally delivered within 10-15 working days.

All articles you see on www.rebeccafalck.se are in stock unless otherwise stated. Should it not be in stock, you will hear from us.

Orders of SEK 599 or less will be subject to a shipping charge of SEK 59

All other orders in the online store are delivered free of charge to an address in Sweden and Denmark

BOOKING AND PAYMENT

All prices are quoted in SEK and include 25% VAT.

To shop at www.rebeccafalck.se, you must be 18 years old. All payments are made via most credit cards including American Express.

When you have ordered jewelery from us, you will receive an order confirmation by e-mail. immediately. (If you do not receive it, if possible check your spam filter if the order confirmation has not appeared within a few hours.)

We only deduct the amount from your card when your order/order has been shipped from our warehouse. We can only withdraw the amount once or a smaller amount.

RIGHT OF RETURN AND YOUR AND OUR RESPONSIBILITY

As a consumer, you have the right to return when you shop with us.

Exceptions are if the item is specially ordered or customized and if it is engraved.

It expires 14 days after the day you received your item. If you have ordered several items in the same purchase, but are delivered individually, the deadline will run from the day you receive the last item.

The deadline means that you have 30 days from the date of the receipt to notify that you will cancel your purchase and 14 days to return the item. You can send an email to info@rebeccafalck.se or use the usual cancellation form that you will find at the bottom of our terms and conditions.

Please note that you cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

Cancellation of part of the purchase

If you have purchased several items from us, you have the option of returning one or more items even though they were purchased in one order.

Return

Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us, but please do so as soon as possible.

You must pay the shipping cost for the return package, and you are responsible for any damage that occurs during shipping.

Please note that you must return the item in its original packaging and in the condition you received it. You of course have the right to try it on, but take the utmost care and use the packaging it came in for your return. If you have packaged it in a worse way and or damage has occurred, we may be forced to write down the value of the item.

Refund of the purchase price;

If you regret your purchase, you will get your money back. If the item is destroyed or damaged, we may deduct the amount for which you are responsible.

We will refund the full amount we received from you, including shipping costs. (This applies to our standard shipping cost but not if you ordered a more expensive shipping option, such as express delivery). no later than 14 days from the day we have received your notification that you want to cancel the contract and the item has arrived to us in undamaged condition.

We will return the amount using the same payment method you bought it with, unless we have agreed otherwise. Please note that in some cases this may mean a smaller shipping cost from the credit card company you used.

Address for returns;

Rebecca Falck AB

Carbon meter alley 9

SE-2520 HELSINGBORG

Exception

Jewelry that is made especially for you, for example, in a special size or in a special design, from your own gold, silver or precious stone or otherwise customized, is not covered by the possibilities of return or return purchase. This also applies to jewelery with special engraving of e.g. name or date. They are non-exchangeable, non-returnable and non-refundable.

COMPLAINT/RIGHT OF COMPLAINTS

All goods purchased at www.rebeccafalck.se are covered by the provisions of the Consumer Purchase Act. The right to complaint/rectification means that you as a consumer can complain about defects in goods that have occurred within 36 months of purchase. The warranty does not cover if failure, damage or wear and tear occurred due to improper use, lack of maintenance and/or general wear and tear.

You must contact us within a reasonable time after you have discovered the product's defects. We recommend that you contact us as quickly as possible, as we have a significantly greater chance of correcting the error.

Privacy Policy

We work to ensure a high level of data protection that safeguards your privacy when using our website. This privacy policy therefore explains how your personal data is processed and protected, your rights and how you can assert them. We strive for you to feel secure in our processing of your personal data. If you have any questions, please contact us. You can find our contact details at the bottom of this page.

Who is responsible for the personal data we collect?

Rebecca Falck AB, Kolmätaregränden 9, 252 20 Helsingborg, is the personal data controller for the personal data you provide to us through purchases and other contact with us and is responsible for processing these.

Where is your personal data stored?

We aim for your personal data to be processed as much as possible within the European Economic Area (EEA) and all our own IT systems, but may also be transferred and processed in a country outside the EEA (so-called "third country"). Such transfer only takes place to recipient countries with an adequate level of protection and in accordance with current legislation. If transfer takes place to a partner for a service in the US, this only happens to companies covered by the so-called "Privacy Shield", which is an agreement on the protection of personal data between the EU and the US.

What kind of personal data do we collect?

We collect personal data that you send to us when you place orders on our website, sign up for our newsletter or participate in any competitions. The personal data you send to us may include, for example, contact information, date of birth and payment information. We may also collect certain personal data from external partners such as address information from public registers and information about creditworthiness from credit rating agencies, banks or credit reporting companies.

How do we use your personal data?

We may use your personal data for the following purposes:

When processing orders and returns in our webshop
For SMS notifications about delivery status
In case of contacts regarding any problems with your delivery
In correspondence about questions and other information
When sending out offers in the form of newsletters, always with instructions on how you can unsubscribe from further mailings
When analyzing purchase patterns to provide relevant offers and information
When confirming the legal minimum age to shop online
When announcing winners in competitions that we arrange
In case of sending surveys to improve our services and offers.
For work that prevents abuse or other inappropriate use of our website

We save your data for as long as it is necessary to fulfill the above purposes or as long as we are obliged to do so by law. Your personal data will then be deleted.

What are your rights?

You have the right to request information about the personal data we hold about you at any time. If your data is incorrect, incomplete or irrelevant, you can request to have it corrected or deleted. We cannot delete your data when there is a statutory storage requirement, such as accounting rules, or when there are other legitimate reasons why the data must be saved, such as unpaid invoices. You can withdraw your consent to let us use the data for marketing at any time by unsubscribing from our newsletter. You can also contact us by sending a letter, e-mail or calling. See contact details below.

Who can we share your personal data with?

In order for us to be able to offer the aforementioned services and our commitments to you as a customer, we share your personal data with companies that are so-called personal data processors for us. Personal data processors process the information on our behalf and according to our instructions and help us with IT services, payment services, transport and marketing. This is done only for purposes for which we have collected the information and only to companies that can provide sufficient guarantees regarding the security and confidentiality of personal data.

We never pass on, sell or exchange your personal data for marketing purposes to third parties.

How do we protect your personal data?

In order to prevent your personal data sent to our website from being read by outsiders, all such information is encrypted and sent via a secure connection.

Cookies

A cookie is a small text file that a website saves on the visitor's computer. Cookies are used on many websites to give a visitor access to various functions. The information in a cookie can also be used to track a user's browsing on websites that use the same cookie.

Do I have to allow cookies?

This website uses cookies for functionality critical to shopping in the store. If you block cookies, you cannot shop in the store either. Without cookies, however, you can still view pages and articles in the store, but some functions may behave unexpectedly.

If you want to shop in the store but do not want any cookies to be saved on your computer when you close your browser, you can visit the page in private mode. This mode is called different things depending on your browser: "Incognito window" (Chrome), "Private window" (Firefox), or "InPrivate window" (Microsoft Edge). All cookies set during the visit in private mode are then deleted from your computer when you close your browser.

How do we use cookies?

This website uses cookies to manage items in the shopping cart, login to "my pages" and for certain functions that should only be displayed once per visitor. If you close your browser and later return to the store, your settings and items in the shopping cart are saved using cookies. We also use cookies to be able to adapt and make information and marketing as relevant as possible to you.

The information about logging in to "my pages" is stored in a so-called session cookie and is therefore deleted when you close your browser. Our other cookies do not store information to identify you.

We also use cookies as a basis for statistics, for example to see which articles the same visitor looks at in order to offer automatic product recommendations.

Third party cookies

We use Google Analytics and Ads which also set cookies, this to get a picture of how our visitors use the website and for our marketing. These cookies also do not contain identifying information about who you as the visitor are.

Our social media connections with AddThis for example Facebook, Google+, Twitter and Instagram also set cookies. These cookies also do not contain identifying information about who you as the visitor are.

Personal data controller

Rebecca Falck AB
Organization number: 559192-1431
Carbon meter alley 9
SE-252 20 HELSINGBORG
Sweden

Telephone: +46 729 224 291
Email: rebecca@rebeccafalck.se

This privacy policy was last updated: 2019-09-17.

COPYRIGHT

All image and text material on www.rebeccafalck.se is subject to copyright protection and may not be used in violation of Swedish legislation.

DISPUTES

Disputes must be settled in Swedish courts and according to the Consumer Purchase Act and Swedish legislation.

TYPO/WRONG ORDER

We reserve the right for any typographical errors on the website. We reserve the right to refuse incorrect orders.